Frequently Asked Questions

I always recommend the consideration of travel insurance, especially in these very uncertain times with regularly changing guidelines! The insurance that suits your particular situation depends entirely on the type of travel, who is going, when, and critically what the cancellation and refund policies are. Brownell Travel has a dedicated insurance expert on staff with decades of experience working with travel insurance policies. My clients have the opportunity to utilize her expertise to meet their specific needs.

Yes. There are additional fees associated with this service, but Brownell Travel also has a dedicated team of air professionals. They offer assistance for picking the best available route/seats for family travel. In addtion they can help monitor flights, provide change options if you are issued a schedule change, and an after hours assistance line. This service is particularly useful when traveling internationally or have elaborate connecting routes where in you need expert knowledge to optimize your flight routes and preferred premium seating. 

See debunking travel advisor myths. Menzies Luxe Retreats clients appreciate value over cost, and place a premium value on their time – both the time it takes to actually plan and execute on a travel itinerary, and the actual scarce free time we do have to roam about the world. You can’t “re-do” your vacation the following week if you decide that you would have preferred a different location, different hotel, different room, restaurant, or experience.  Our services ensure that everything is seamlessly designed and done right the first time.

Absolutely! As you can review on my Partners page, this is one of the most clear cut ways that your relationship with Menzies Luxe Retreats can quantifiably save you money and enhance your experience. Most partners offer breakfast credits, a resort credit, priority for upgrades as well as check in and check out times. This represents baseline value. Beyond that, my personal relationships with luxury hoteliers inspire them to treat my clients like gold. Birthday, anniversary, just a much needed girls weekend or getaway from the kids? Nothing makes my partners happier than creating custom surprise and delight moments to truly take my clients’ experience to the next level. This is their passion.

I am always present behind the scenes communicating with suppliers, so you can reach out to me at any point. I am happy to step in and rectify as much as I am able. 

No, we do not. The quality and reliability of management of these private home rentals can not be guaranteed. We do however have valued partnerships that offer us access to highly vetted private homes and villas worldwide. For most of these, the consumer would never have access to by a web search. This varies by location, please inquire!

Absolutely anything that you can share about past travel experiences, both the good and the bad, allows me to get to know your personal travel style and goals more accurately. This can happen over email, a client intake form, or a Discover More conversation. Whatever details, however small and specific, can be an enormous help in tailoring a travel experience that is unique to your needs and desires.